RETURN AND REFUND POLICY

Last updated: 29 September 2026

At FINIKS GRAVITY, customer satisfaction is important to us. We want you to shop with confidence wherever you are located.

This Return and Refund Policy applies to eligible purchases made directly through www.finiksgravity.com.

FINIKS GRAVITY serves customers in multiple countries and works with different fulfilment locations and service providers. For this reason, return instructions and return destinations may vary from one product or order to another.

Nothing in this policy limits any mandatory consumer rights available to you under the laws applicable to your purchase. Where applicable law provides you with greater rights than this policy, those legal rights will apply.

1. RETURN WINDOW

You may request a return of an eligible product within 14 days of receiving it.

Where an order is delivered in multiple shipments, the applicable return period will be calculated in accordance with this policy and any mandatory consumer law that applies to the order.

Some products may have different return eligibility because of their nature, condition, safety requirements or applicable law. Any legally permitted product-specific restrictions will be communicated where appropriate.

Mandatory consumer rights that provide a longer or different return period remain unaffected.

2. HOW TO REQUEST A RETURN

Before sending any product back, please contact FINIKS GRAVITY Customer Support at:

support@finiksgravity.com

Please provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs or video where reasonably requested for damaged, defective, incorrect or incomplete products

We will review the request and provide the appropriate return instructions.

Where a return authorization or reference number is required for processing, we will provide it to you.

Contacting us within the applicable return period records the date of your return request. A return authorization used for logistical processing does not limit any statutory rights that you may have.

Please do not send an item back before receiving return instructions.

3. RETURN ADDRESS

FINIKS GRAVITY uses multiple fulfilment locations depending on the product, destination and order.

The correct return address may therefore be different from:

• The address shown on the original parcel
• The address from which the product was shipped
• FINIKS GRAVITY's business address
• The return address used for another product or order

Different products from the same order may also require different return destinations.

Do not combine multiple products into one return shipment unless FINIKS GRAVITY specifically instructs you to do so.

Always use the return instructions and address supplied by FINIKS GRAVITY Customer Support.

Returns sent to an unauthorized or incorrect address may be delayed, rejected or become unrecoverable.

4. CONDITION OF RETURNED ITEMS

For an ordinary voluntary return, products should generally be:

• In the same condition in which they were received
• Unused or unworn, except for reasonable inspection
• Complete with supplied parts, accessories and manuals
• Returned with tags attached where applicable
• Returned with original packaging where reasonably possible

Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics and functionality, subject to applicable law.

Where permitted by law, FINIKS GRAVITY may reduce a refund if an item has been used, damaged, altered, or handled beyond what is reasonably necessary for inspection and this has caused a loss in value.

This condition requirement does not limit rights relating to defective, damaged, incorrect or non-conforming products.

5. RETURN SHIPPING COSTS

For an ordinary change of mind return, the customer is generally responsible for the direct cost of returning the product unless:

• FINIKS GRAVITY agrees otherwise; or
• Applicable law requires FINIKS GRAVITY to bear the cost.

If the product is damaged, defective, incorrect, incomplete or otherwise non-conforming and FINIKS GRAVITY is responsible for the issue, we will provide an appropriate remedy and cover necessary return costs where required by applicable law.

If we provide a prepaid return label, please follow the instructions supplied with that label.

Where you arrange return shipping yourself, we recommend using a tracked service and keeping proof of shipment until the return has been completed.

6. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE PRODUCTS

Please inspect your order after delivery.

If an item is damaged, defective, incorrect, incomplete or materially different from what you ordered, contact:

support@finiksgravity.com

as soon as reasonably possible.

Please include your order number and reasonable evidence of the issue where requested, such as photographs or video.

Depending on the circumstances, product availability and applicable law, the appropriate solution may include:

• Replacement
• Repair
• Reshipment
• Refund
• Partial refund
• Replacement of a missing component
• Another appropriate remedy

FINIKS GRAVITY will determine the appropriate solution in accordance with the circumstances and any mandatory consumer rights that apply.

Nothing in this section limits statutory warranty, guarantee or conformity rights.

7. NON-RETURNABLE PRODUCTS AND EXCEPTIONS

Certain products may not qualify for ordinary change of mind returns where exclusion is permitted by applicable law.

Examples may include:

• Products made to the customer's specifications or clearly personalized
• Perishable or rapidly deteriorating products
• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken
• Certain opened personal care, cosmetic or hygiene products where a lawful hygiene exception applies
• Digital products or digital content where a right of withdrawal has legally ended
• Gift cards or redeemable products where legally permitted
• Products that cannot safely or legally be transported through normal return channels
• Other products excluded from voluntary returns by applicable law

Products classified as hazardous, restricted, containing certain batteries, liquids or other regulated materials may require special return procedures. Please contact us before attempting to return such products.

A product being non-returnable for change of mind purposes does not remove any mandatory rights relating to a product that is damaged, defective, unsafe, incorrect or otherwise non-conforming.

8. SALE, PROMOTIONAL AND DISCOUNTED PRODUCTS

Unless clearly stated otherwise and legally permitted, eligible sale and promotional products may be returned under the same general conditions as other eligible products.

The refund will be based on the amount actually paid for the returned item after applicable discounts.

Where a returned product formed part of a multi-item discount, bundle, promotion or conditional offer, the refund may be adjusted to reflect the effect of the return on that promotion where permitted by law.

9. EXCHANGES

Direct exchanges are not guaranteed because stock, variants and fulfilment locations may change.

Where an exchange cannot be arranged, you may return an eligible product in accordance with this policy and place a new order for the preferred item.

For damaged, defective or incorrect products, a replacement may be offered where appropriate and available.

10. REFUNDS

Once a return is received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

FINIKS GRAVITY will process approved refunds promptly and within any mandatory deadline required by applicable law.

After FINIKS GRAVITY issues the refund, your bank, card provider, payment service or financial institution may require additional processing time before the funds appear in your account. These processing times may vary by payment method and country.

If you have not received an approved refund after a reasonable processing period, please contact us at:

support@finiksgravity.com

11. ORIGINAL DELIVERY CHARGES

For an ordinary voluntary return, original delivery charges are not refundable unless FINIKS GRAVITY states otherwise or applicable law requires reimbursement.

Where applicable law requires reimbursement of the original standard delivery charge, that amount will be refunded as required.

Additional amounts paid for express, priority, premium or other delivery methods more expensive than the standard delivery option may not be refundable to the extent permitted by applicable law.

12. ORDER CANCELLATIONS

If you wish to cancel an order, contact FINIKS GRAVITY as soon as possible at:

support@finiksgravity.com

We will make reasonable efforts to stop the order before it is dispatched.

Because orders may enter processing and fulfilment quickly, cancellation cannot always be guaranteed once processing has begun.

If the order can no longer be stopped, we will provide the appropriate next steps.

A product being processed or dispatched does not remove any mandatory cancellation, withdrawal, return or other consumer rights available under applicable law.

13. REFUSED, UNCLAIMED OR UNDELIVERABLE PACKAGES

Please contact FINIKS GRAVITY before intentionally refusing a delivery.

Refusing a parcel does not automatically constitute an approved return and does not automatically create an immediate right to a refund.

If a shipment is returned because of an incorrect or incomplete address supplied by the customer, failure to collect the parcel, refusal of delivery, or another circumstance attributable to the recipient, reasonable shipping or return costs may be deducted or charged where permitted by applicable law.

Where the delivery problem was caused by FINIKS GRAVITY, its fulfilment process or the carrier, we will handle the matter accordingly.

14. RETURN SHIPMENT RESPONSIBILITY

Please package returned goods appropriately to prevent damage during transit.

Where you arrange the return yourself, we strongly recommend using a trackable shipping method, particularly for higher value products.

Keep your proof of shipment and tracking information until the return has been completed.

FINIKS GRAVITY is not responsible for a customer-arranged return package that is lost before reaching the authorized return destination, except where applicable law provides otherwise.

15. REFUNDS TO THE ORIGINAL PAYMENT METHOD

Approved refunds will normally be returned using the same payment method used for the original purchase.

If the original payment method is no longer available or a technical limitation prevents the refund from being completed using that method, we will contact you regarding an appropriate alternative.

16. MULTIPLE PRODUCTS AND SPLIT SHIPMENTS

An order may contain products fulfilled or shipped separately.

Receiving more than one parcel for a single order does not necessarily mean that items are missing.

If you wish to return products from different shipments, please contact FINIKS GRAVITY before sending them.

Products from the same order may require separate return instructions or destinations.

17. LOCAL AND INTERNATIONAL CONSUMER RIGHTS

FINIKS GRAVITY serves customers in multiple countries and regions.

This policy provides our general worldwide return and refund framework.

Consumer protection laws differ between countries. Nothing in this policy is intended to exclude, restrict or replace any right that cannot legally be excluded or restricted.

If the laws applicable to your purchase provide greater protection than this policy, those mandatory legal protections will apply.

This includes mandatory rights that may relate to withdrawal, cancellation, product conformity, statutory guarantees, defective goods, refunds, repairs, replacements or return costs.

18. THIRD-PARTY MARKETPLACES AND SALES CHANNELS

This policy applies to eligible purchases made directly through www.finiksgravity.com.

Products purchased through a third-party marketplace, social-commerce platform or other external sales channel may also be subject to that platform's mandatory policies and procedures.

Where an external sales platform imposes mandatory customer protections for an order placed through that platform, those requirements will apply in addition to any statutory consumer rights.

19. RETURN FRAUD AND ABUSE

FINIKS GRAVITY reserves the right, where permitted by law, to investigate or refuse claims involving suspected fraud, product substitution, intentional damage, false information, repeated abuse of the return process or return of an item different from the item originally supplied.

This provision does not affect legitimate statutory consumer rights.

20. CONTACT US

For all questions relating to cancellations, returns, damaged products, incorrect products, replacements or refunds, please contact:

FINIKS GRAVITY Customer Support

Email:
support@finiksgravity.com

Website:
www.finiksgravity.com

Please include your order number whenever possible so that we can assist you efficiently.

Thank you for choosing FINIKS GRAVITY.