Return and Refund Policy

At FINIKS GRAVITY, customer satisfaction is important to us. We want you to feel confident when shopping with us.

Order Cancellations

You may request an order cancellation within 6 hours of placing your order by contacting us at finiksgravity@gmail.com. Once an order has been processed or fulfilled, it cannot be canceled, but you may request a return upon receiving the item in accordance with our return policy.

Returns

You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws.

To be eligible for a voluntary return, items should be:

• Unused and in their original condition.

• Returned with their original packaging and tags where applicable.

• Accompanied by proof of purchase when requested.

You may have additional rights under applicable consumer protection laws, including rights relating to items that are defective, damaged, or not as described.

Return Shipping

For a voluntary return that is not due to a defective, damaged, incorrect, or non-conforming item, the customer is responsible for the return shipping costs.

If an item is defective, damaged, incorrect, or does not conform to the order, please contact us before returning it so we can provide the appropriate instructions.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

• Items that have been used, damaged, or altered after delivery.

• Products that cannot be returned for hygiene or other legal reasons where applicable.

• Items specifically excluded from return by applicable consumer protection rules.

Nothing in this policy limits any mandatory rights you may have under applicable law.

Return Process

To request a return, please contact us at:

Email: finiksgravity@gmail.com

Please include your order number and a description of the reason for the return. We will review your request and provide the appropriate next steps.

Please do not send a return to the sender's address or any other address unless we have provided return instructions.

Refunds

Once your returned item has been received and reviewed, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, subject to applicable law.

Refund processing times may vary depending on your payment provider.

Where applicable law requires a refund within a specific period, we will process the refund in accordance with those requirements.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or does not match your order, please contact us at finiksgravity@gmail.com as soon as possible.

Please include your order number and, where useful, photographs or other information showing the issue. We will review the situation and provide the appropriate resolution in accordance with applicable consumer protection laws.

Contact Us

If you have any questions about returns or refunds, please contact:

FINIKS GRAVITY
Email: finiksgravity@gmail.com

Thank you for choosing FINIKS GRAVITY.